Lost Delivery

If your order is considered “lost” or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all handling charges. Please check PayPal and Google Checkout Shipping address prior to using either method for checkout. Orders delivered to the wrong address due to improper “Ship to” address import from PayPal  are not considered “lost” and will not be entitled to refunds.

Incorrect Address

Orders delivered to the wrong address due to improper “Ship to” address import from PayPal or error on the part of the customer are not considered “lost” and will not be entitled to refunds. We will make all efforts to retrieve item(s) purchased and item(s) received at our warehouse are subject to a refund less a 15% restocking fee and all carrier charges which may include, but are not limited to shipping fee(s), address correction fee(s) ($25 per package) and re-route fee(s) ($25 per package).

Order Cancellation

Orders canceled prior to shipment will be issued a full refund. Orders canceled after item(s) have left are warehouse will be refunded less a 15% restocking fee and an $25 per item re-routing fee charged by our carrier. Orders canceled due to delivery to the wrong address because of improper “Ship to” address import from PayPal or error on the part of the customer are not considered “lost” and will not be entitled to refunds. We will make all efforts to retrieve item(s) purchased and item(s) received at our warehouse are subject to a refund less a 15% restocking fee and all carrier charges which may include, but are not limited to shipping fee(s), address correction fee(s) ($25 per item) and re-route fee(s) ($25 per item). Orders canceled due to mail forwarding will receive a refund once item(s) arrive at our warehouse less a 15% restocking fee and all shipping fees.

Delivery Refusal

If you refuse delivery of an order arriving within (3) three days of your
estimated delivery date (unless otherwise noted above) your account will be credited once the packages are returned and received at our warehouse as a Return To Vendor, you will be charged a Delivery Refusal / Return To Vendor charge equal to 15% of the order plus a $25 per shipment return charge to cover the cost that we are charged by FedEx. Items(s) shipped via USPS will be charged a Delivery Refusal / Return To Vendor charge equal to 15% of the order plus a $25 per shipment return charge to cover the cost that we are charged by USPS. Refund excludes handling fee. Such fees will be deducted from your purchase prior to credit to your credit card or PayPal account.

Delivery Routing and Rerouting

We may accept a request to reroute a shipment subject to the following
conditions:

  • A special handling charge of ($25.00) twenty five dollars will be billed to the credit card used in your purchase for each rerouted package. PayPal customers will be required to provide a
    valid credit card prior to fulfillment of any reroute request.
  • To reroute a shipment, the receiver must contact us and provide us with a customer or transaction number, the new destination and a valid contact
    telephone number for the recipient.
  • Only one reroute will be allowed per package.
  • We may not reroute shipments when Adult Signature Required has been selected as
    a delivery signature option.
  • Any requested change to an address that is not a reroute or an address correction is a new shipment and additional shipping charges may apply.

Note: Shipments may be made available as hold for pickup or be returned to the sender. Fees may apply

FedEx will determine the routing of all shipments, including the mode of transportation used, and may use air transportation, ground transportation or any combination thereof in providing delivery services. FedEx reserve the right to divert any shipment (including use of other carriers) in order to facilitate delivery.