I unfortunately had a situation where I needed to emergently move in 2 weeks. I was excited to see I could get boxes so quickly and cheap when I came across this website. I would soon realize that was a mistake.
I ordered the boxes on a Saturday, with an estimated delivery of Wednesday. I scheduled our movers for Thursday. The only form of communication I received was 1 email confirming my order.
On Monday I checked that tracking which said it was not available yet.
Tuesday I realized I had still not received a shipping notification, so I called the helpline and was informed all of my boxes, except the picture boxes, would be delivered tomorrow, Wednesday.
On Wednesday, I still had not received any form of communication regarding shipping, so around noon I called the helpline again, and was informed NO boxes would be delivered until tomorrow, Thursday.
I began to work on figuring out another plan because I had only Wednesday to get my apartment completely packed.
When I called back 2 hours later to cancel the order, I was informed the packages had already shipped and therefore I would "break even" in cancellation charges.
I pointed out to the customer service agent, that there had been zero email communication and that every time I called in I was given differing information regarding the shipping status of my order.
In the end, my order was cancelled, and I was NOT refunded thanks to lackluster communication and customer service.
Thanks for making my emergent move more difficult, much appreciated.